Can I return an item?
Yes, as a customer you have 14 days to return an item. You should inform us within 14 days after receiving the product that you want to return it. The product should be in our possession at the latest 14 days after informing us about your wish to return it.
You should enclose the original packaging, the product cannot be used/worn and should be sealed in the original plastic wrapping when returned. Once verified that the watch is in its original condition we will issue a full refund. Please note that if your watch does not meet the above
criteria, we can unfortunately not refund the product. For more detailed information, please read our full terms and conditions, or contact us by mail.
Please note that we only accept returns with prior notice and we do not accept returns outside the EU that are made without our certified return form. Pre-ordered items and Kickstarter items cannot be cancelled as the item will be ordered and reserved for you i.e. pre-order purchases are final. The same applies to sample products.
How long does it take to process my return?
Once we have received your complete package in good condition, your refund will be processed within 3 working days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
It seems that my watch has a defect. Can I send my watch back for inspection?
If you believe that something is wrong with your watch, we recommend to first contact us at firstname.lastname@example.org. We will then try to figure out if there is an issue with the watch. If physical inspection is needed, you can send the watch to us. In the case that the watch does not have a defect, 25 euro will be charged for shipping the watch back to the customer.