Refund policy
Can I return an item?
Yes, as a customer you have 14 days to return an item. You should inform us
within 14 days after receiving the product that you want to return it. The
product should be in our possession at the latest 14 days after informing us
about your wish to return it.
You should enclose the original packaging, the product cannot be
used/worn and should be sealed in the original plastic wrapping when
returned. Once verified that the watch is in its original condition we will
issue a full refund. Please note that if your watch does not meet the above
criteria, we can unfortunately not refund the product. For more detailed
information, please read our full terms and conditions, or contact us by mail.
Please note that we only accept returns with prior notice and we do not
accept returns outside the EU that are made without our certified return
form.
Pre-ordered items and Kickstarter items cannot be canceled as the item will
be ordered and reserved for you i.e. pre-order purchases are final. The same
applies to sample products.
How long does it take to process my return?
Once we have received your complete package in good condition, your
refund will be processed within 3 working days. You will be notified via
email at the address listed on your account when this transaction has taken
place. Please note that your banking institution may require additional days
to process and post this transaction to your account once they have
received the information from us.
It seems that my watch has a defect. Can I send my watch back for
inspection?
If you believe that something is wrong with your watch, we recommend to
first contact us at info@camberwatches.com. We will then try to figure out if
there is an issue with the watch.
that the watch does not have a defect, €25,- will be charged for shipping
the watch back to the customer.